Store Policies

For customer service information, please contact us at sales@ruggedcampingtents.com, or contact us by phone at 802-472-5032.

Definitions:

What is "New" condition? Where referred to as “New Condition,” all products being returned must be in new, unopened condition.

What is a return freight charge? When you refuse a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you.

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, and Discover. 

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Unless the item is back ordered or otherwise unavailable, items ordered are generally shipped the next day after the order is received. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service (U.S. Postoal Service or UPS) where possible.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to sales@ruggedcampingtents.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.
4. Please include a copy of invoice enclosed with merchandise
5. Please enclose a brief letter of explanation for the return/exchange

When merchandise is returned for exchange, we will give you a full refund minus a $10 restocking fee. Then please order the item you want at http://www.ruggedcampingtents.com.

All return postage/shipping must be prepaid.

We’re sorry, but no COD's accepted.

If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly.  All returns for refund paid by credit card will receive a credit to the credit card.

Any questions concerning an exchange/refund should be directed to our customer service department at sales@ruggedcampingtents.com.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.